Customer Service

Choosing Our bearings, you will enjoy our value-added and one-stop services:

Wide product range: We can provide almost all kinds of bearings, ranges from I.D 2.5 mm up to O.D 6,000 mm.

Customized solution：We can design and develop special bearings or provide economical solution according to your application. We are able to develop over 300 new bearings every year.

Cost-saving solution:With reliable quality and reasonable price, we are supporting our global OEM customers with fruitful cost-saving programs. Our OEM customers, who were all used to buy only European or American branded bearings, cover those industries of material handling system, gear box, electrical motors, steel mills, automobiles and so on. Our cost-saving programs have been widely approbated by our OEM customers.

Supply chain management: Beside our bearing products, we can also help you to purchase other industrial components, control quality and do assembly, then to further help you achieve higher operation efficiency.

Application technical service: Our technical team is greatly experienced in automobile bearings, industry bearings, and even aerospace bearings. We are able to provide support on bearing selection, design optimization, product development, bearings mounting, bearings maintenance, lubrication and etc.

Technical training:We can provide technical training for bearing selection, design, production technique, quality inspection, mounting and maintenance, etc. to our global sales partners or end-users.

Quality control service:With our comprehensive inspection methods, our quality control covers material, heat treatment, dimensions, profile, roughness, clearance, noise and so on. Our experienced QA team is able to control quality whatever during the production, or before the shipment, to guarantee that our customer will only receive quality, but not trouble.

Flexible production schedule: Relying on our ERP & 5S management and fast flexible production pattern, we are able to control our lead time in 45-52 days for standard products, and in 60-90 days for special and extreme-large size bearings. In case of urgent demand, our emergency production unit will guarantee your business free of trouble.

JIT delivery: Based on your forecasting, we would prepare inventory in our centre warehouses in China to provide your JIT delivery service.

Logistic service:Cooperating with world leading logistic partners, our professional international service team will be pleased to offer you our best service.

Credit service:We keep credit record for all of our customers, and cooperate with China Export & Credit Insurance Corporation. You are able to enjoy a certain level of payment credit based on your record, to help you enlarge your business.